Must contact seller prior to shipping item for repair questions. Buyer is responsible for shipping remote to seller. If we are unable to repair your device you will receive a full refund for the cost of repair and your item will be shipped to you or at the sellers discretion you can use your credit towards the purchase of a new remote. If your originally remote was purchased from us we will take an additional 10% off. PLEASE ASK ALL QUESTIONS BEFORE PROCEEDING THANKS!!